Field service
Field service & intervention software
- Calendar & map planning
- Mobile app for technicians
- On-site customer signature
Field service software schedules technicians' on-site interventions, brings the history and worksheet to the customer's premises via smartphone and closes the job with materials used and the customer's signature. In Odoo, field service is linked to tickets, inventory and invoicing: the closed intervention produces the invoice, with time and materials already recorded.
What field service software is
It's the system that organises technicians' off-site work: it collects intervention requests, assigns them to the right person on the right day, and gives the technician everything needed on site — customer history, worksheet, materials catalogue. When the job ends, the report is already done: hours, parts used and the customer's signature become the basis of the invoice, with nothing re-typed at the office.
From request to the intervention's invoice
The job report is filled on site, not re-typed at the office.
- 01
Intervention request
The intervention starts from a support ticket, a phone call or a maintenance contract, with the customer already linked.
- 02
Scheduling
Interventions are assigned on calendar and map: the right technician, in the right area, with workload visible.
- 03
On-site work
From the smartphone the technician sees history and tasks, logs hours and fills in the intervention worksheet.
- 04
Materials used
Parts and materials used are added to the intervention and drawn down from inventory, with no notes to re-copy.
- 05
Signature & invoice
The customer signs on site; the closed intervention produces the invoice with time and materials already recorded.
What Odoo's field service handles
The features we most often configure for SMEs.
Calendar & map
Plan interventions by technician and area, with a clear view of workloads and travel.
Technician app
From the smartphone: the day's interventions, customer history, hours worked and worksheet.
Configurable worksheets
Report templates fitted to the intervention type: what to check, what to record, what to sign.
Materials from inventory
Parts used are recorded on the intervention and draw down stock, including from the technician's van.
Customer signature
The customer signs the report right on the technician's device: no paper to file.
Time-and-materials invoicing
Hours and parts recorded on site become the invoice, with no month-end reconstruction.
Phone calls and paper vs integrated field service
What changes between running interventions on diaries and paper reports and having them in the suite.
| Diary, phone and paper | Integrated field service (Odoo) | |
|---|---|---|
| Appointments | On separate per-technician diaries | Shared calendar with map |
| Context | The technician leaves without history | Customer and past jobs on the app |
| Materials used | Jotted down and re-copied by hand | Recorded on site, drawn from inventory |
| The job report | Paper, sometimes lost | Digital with the customer's signature |
| The invoice | Weeks later, with omissions | From time and materials already recorded |
From ticket to van, on the same platform
Field service closes the loop with the rest of the suite: a helpdesk ticket becomes a scheduled intervention; materials used draw down inventory and trigger reordering; hours worked land on the project or the service contract; the invoice posts to accounting. It's one customer record, from first contact to the signed report.
Who it's for
Installers & maintainers
Electrical, plumbing, HVAC, security: crews going out on multiple jobs every day.
Machinery servicing
Those servicing machines and plant at customer sites, with maintenance contracts and parts to track.
Businesses with external technicians
Businesses where the value is produced off-site and paper reports slow invoicing down.
Frequently asked questions
Frequently asked questions about field service software
What's good field service software for an SME?
For off-site work, a system where scheduling, inventory and invoicing live together is best: the technician closes the job on site and the invoice starts there. Odoo covers calendar, mobile app, materials and signature; Gitogi configures it around your real crews.
Do technicians work from their smartphones?
Yes. From the phone they see the day's interventions and the customer's history, log hours and materials and get the report signed. Training the technicians is part of the project.
Does the customer sign on site?
Yes. The report is signed right on the technician's device and stays linked to the intervention: no sheets to bring back and file.
How does intervention invoicing work?
Hours and materials recorded on site become the basis of the invoice, per the agreed terms: time-and-materials, fixed price or within a service contract.
Does it connect to customer support tickets?
Yes. When a helpdesk request needs an on-site visit, the ticket becomes a scheduled intervention, with the context following the customer.
How much does Odoo's field service cost?
Prices and editions are on odoo.com, always up to date. Gitogi does not resell licences: we handle calendar, worksheet and technician-inventory configuration and training. For an estimate, get in touch.
Related processes
The same software also runs these processes
Jobs closed on site, invoices without chasing
Tell us how you handle requests, technicians and job reports today: together we'll see how to configure Odoo's field service around your crews and contracts.
Updated June 2026
Odoo is a registered trademark of Odoo S.A. Gitogi is an Official Odoo Partner and handles analysis, configuration, data migration and training.